Welcome to Cynthia Rowley Style Shop’s FAQ section! We’ve compiled answers to the most common questions about our vacation-ready wardrobe essentials, shipping policies, and more. Can’t find what you’re looking for? Our US-based customer care team is always happy to help at [email protected].
About Our Products
What types of products do you offer?
We specialize in effortless, statement-making vacation wear including:
- Swimwear that transitions seamlessly from beach to bar
- Stylish tops for every occasion
- Comfortable shorts for warm-weather adventures
- Hair accessories and hats to complete your look
How do I choose the right size?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing to our charts, as sizing may vary between styles. For swimwear, consider your usual size in designer brands as a starting point.
Are your swimwear pieces lined?
Yes! All our swimwear is fully lined for comfort and coverage, designed to make you feel confident whether you’re poolside or exploring coastal towns.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide to style-savvy women across the globe, excluding some remote areas in Asia. During checkout, simply enter your address to confirm we can deliver to your location.
What shipping options are available?
We offer two convenient options:
- Express Shipping (10-15 business days): $12.95 flat rate via DHL or FedEx with door-to-door tracking
- Free Standard Shipping (15-25 business days): Free on orders over $50 via EMS with basic tracking
How can I track my order?
You’ll receive tracking information via email once your order ships. For Express shipments, you’ll have door-to-door tracking. Standard shipments include basic tracking through the EMS network.
Are there customs fees for international orders?
International customers may be subject to local duties and taxes, which are the responsibility of the recipient. These fees vary by country and are not included in your order total.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, with tags attached, and in original condition. Swimwear must have the hygienic liner intact.
How do I initiate a return?
Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and the items you’d like to return. We’ll provide return instructions and a prepaid return label for US customers.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 3-5 business days. Refunds are issued to your original payment method. Please note international refunds may take additional time to appear in your account.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we’re considering this for future updates to our boutique shopping experience!
Customer Care
How can I contact customer service?
Our US-based team is happy to help! Email us at [email protected] for prompt assistance with any questions about your order or our products.
What’s your business address?
Cynthia Rowley Style Shop
74 Hott Street
Stillwater, US 74074
74 Hott Street
Stillwater, US 74074
When should I order for my upcoming vacation?
For destination weddings, cruises, or seasonal getaways, we recommend ordering at least 3 weeks in advance. While we process orders quickly (1-2 business days), international transit times vary. Our Express Shipping option is perfect for last-minute vacation prep!
Ready to dive into effortless style? Explore our collections and experience designer-quality fashion delivered to your doorstep, wherever your adventures take you.